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Frequently Asked Questions

What are your products and their profiles?

Is there a required minimum amount or weight for my order?

None. You can order based on your need.

Do you have a cut-off time for me to order so that I would receive my order on the same day?

4:00PM. We will immediately process your order.

How do I get my orders?

Via 3rd Party courier – GrabFood, Lalamove for Online payment transactions. We have our own delivery service too for COD payment transactions.

How do you inform me that my orders have been confirmed & are already being processed?

Expect a call from our Customer Service Specialists.

Is there a way for me to cancel my order once it has been placed?

Yes. Please call within 15 minutes from Checkout to cancel your order.

Ooops! I ordered the wrong items. Can I change my order?

No longer possible after Checkout. Cancel previous order and make a new one.

What should I do in case I have concerns on the items I received?

Please contact us via below details:
Call thru our Landline #s: 8297-9000 loc. 4002/4010-4012
Call thru our Mobile #s: 0917-8217005 / 0917-8161847
Message thru our Email accounts: customerservice@msficorp.com

Do you deliver daily?

Yes. We’re available for you.

Do you deliver outside Metro Manila?

Please contact us thru: Mobile #s: 0917-8217005 / 0917-8161847

How can I contact you?

CONTACT US via:
Call thru our Landline #s: 8297-9000 loc. 4002/4010-4012
Call thru our Mobile #s: 0917-8217005 / 0917-8161847
Message thru our Email accounts: customerservice@msficorp.com
Visit our Website: www.macchefsdepot.com

Your feedback and suggestions are important to us. We’d like to hear from you on how we can improve on our products and delivery. Thank you!